Draft — under legal review before launch (final entity details pending). Here’s what this policy covers:
Last updated: 15 August 2026
You can pay monthly, or prepay a 1, 2 or 3 year term at a lower rate. This policy covers both.
If you are a new customer and the service is not right for you, tell us within 14 days of signing up and we’ll refund what you paid for the hosting plan, less the non-refundable items below.
Cancel at any time and the next payment simply does not happen. Your service runs to the end of the month you have already paid for.
If you cancel part-way through a 1, 2 or 3 year term, we refund the unused whole months at the rate you actually paid. The month in progress is not refunded, and the non-refundable items below are deducted first.
Domain registrations, third-party licences, and setup, migration or one-off custom work are non-refundable once delivered.
Contact us or open a ticket in your client area. We’ll confirm the amount and refund it to your original payment method.
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