Knowledgebase

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Quick how-tos for getting started, WordPress, email, domains and your account. Can’t find it? Ask Hank or talk to us.

Getting Started

How do I move my existing site to Hostlynk?How do I point my domain to Hostlynk?How do I take my new site live?What’s included in my plan?

WordPress

Can I get a staging copy to test changes?Do I have to update WordPress and plugins myself?How do I add a new page or post?How do I install a plugin?How do I log in to WordPress?How do I reset my WordPress password?Is my WordPress site backed up?My site feels slow — what can I do?My site shows a blank white screen!

Email

How do I check my email (webmail)?How do I create an email account?How do I forward one email address to another?How do I reset my email password?How do I set up an out-of-office autoresponder?How do I set up my email on my phone or Outlook?

Files & Backups

How do I back up my website?How do I connect with FTP (FileZilla)?How do I create an FTP account?How do I edit my website files in File Manager?How do I restore a backup?

Databases

How do I access my database with phpMyAdmin?How do I create a MySQL database?

Domains & SSL

How do I add another domain to my account?How do I create a subdomain?How do I force my site to load over HTTPS?How do I get an SSL certificate (the padlock)?Where do I find my nameservers / change DNS?

Account & Billing

How do I cancel my plan?How do I change my PHP version?How do I check my disk space and bandwidth?How do I update my payment method?How do I upgrade or change my plan?Where do I see my invoices?

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